Terms of service.

1. Who this is between

These terms are between Freemi and the business that subscribes: your business, or the group that owns your businesses. They are not between Freemi and your individual staff members, and not between Freemi and your customers.

If you sign up on behalf of a business, you are confirming you may bind it.

2. What Freemi provides

Access to Freemi Custom, configured around your services, opening hours, team, booking rules and channels, together with support from the people who build it.

Other connections, such as a mailbox, a social account or your own domain, depend on the accounts you already hold. We confirm them during onboarding rather than promising them in advance, and nothing on our website should be read as a commitment that a particular system will connect.

3. Accounts and your team

You create accounts for your own people and set their roles. You are responsible for who has access, for removing people who leave, and for what your team does with the system.

Roles are enforced on our servers, not by hiding buttons, and every important action is recorded with an actor and a timestamp. That protects your team as much as it protects your customers.

We will never ask any of your staff for their password, by email, by phone, or on a call with us.

4. Acceptable use

You agree not to:

• use Freemi to send unsolicited marketing to people who have not agreed to receive it, or in breach of electronic-communications rules;
• upload content you have no right to, or use the system to break the law or your own professional obligations;
• attempt to access another business’s data, probe the system for weaknesses without asking us first, or work around access controls;
• resell or provide access to Freemi as a service to a business that is not a subscriber;
• use the automated features in a way that puts a customer at risk, including switching on unattended handling of workflows that need professional judgement.

If you find a security weakness, tell us. We will thank you and fix it, and we will not come after you for looking.

5. Your data

You can export your data at any time. Export is a button, not a professional-services engagement, and we do not charge you to hand back your own records.

How we handle personal data, where it is held, and who our sub-processors are is set out in the privacy policy, which forms part of these terms. Where you need one, a signed data processing agreement sits alongside them.

6. Fees

Freemi is billed monthly. What your business pays is agreed with you before you start, in writing.

Your data is yours. You can export your customers, bookings and payment history whenever you want them.

Invoices are issued monthly in advance. If a payment fails we will tell you and give you a fair chance to fix it before anything is restricted; we will not cut off a business in the middle of a working day over a card that expired.

We may change prices, but not mid-term and not without telling you well in advance. We do not run the trick where an introductory rate quietly doubles at renewal.

7. Availability and support

We aim to keep Freemi available during your opening hours and we treat anything broken for a live business as the most important thing on the list, ahead of any planned work. There is no support tier: when you contact us, someone who writes the software reads it.

8. Changes to the service

We change the software often, and most changes are additions or fixes. If we intend to remove or materially change something you rely on, we will tell you in advance and, where it makes sense, keep the old behaviour available while you adjust.

9. Ending the agreement

You can stop at the end of any monthly period. Tell us; there is no notice period dressed up as a retention tactic.

We may suspend or end an account for non-payment after fair warning, for a serious breach of the acceptable-use section, or if we are required to by law. Suspension for anything other than non-payment is a last resort and you will hear from a person first.

What happens to your data

• Export your data before you go, or ask us and we will produce it.
• We delete our live copy on request, and backups age out on their ordinary cycle.
• Audit records of administrative actions are kept for their own retention period, because a log that can be deleted on request is not a log.

10. What we do and do not promise

We promise to provide the service with reasonable skill and care, and to be straight with you about what it does.

Beyond what is stated here, and to the extent the law allows, the service is provided as it is. We do not warrant that it will be uninterrupted or entirely free of faults, because no honest software company can.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability to you in any twelve-month period is limited to the fees you paid us in that period. We are not liable for lost profits, lost business, or losses that were not reasonably foreseeable.

You remain responsible for the decisions you make in your business, for the accuracy of what your team enters, and for meeting your own professional and regulatory obligations.

12. Governing law

These terms are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction. If any part of these terms is found unenforceable, the rest continues to apply.

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